Shipping
WHAT ARE YOUR SHIPPING RATES?
Jump to: United States | Hawaii, Alaska, &
Puerto Rico | Canada | International
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TO UNITED STATES:
Excluding Hawaii, Alaska, Puerto Rico & Territories |
REGULAR GROUND |
AIR |
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| Orders Up To $100.00 USD |
$9.75 USD |
$28.75 USD |
| Orders Up To $150.00 USD |
$10.75 USD |
$38.75 USD |
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| Orders Up To $300.00 USD |
$12.00 USD |
$62.00 USD |
| Orders Up To $450.00 USD |
$18.00 USD |
$82.00 USD |
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| Orders Over $450.00 USD |
$24.00 USD |
$96.00 USD |
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| TO HAWAII, ALASKA, & PUERTO RICO, USA: |
STANDARD SHIPPING |
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| Orders Up To $150.00 USD |
$43.00 USD |
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| Orders Up To $300.00 USD |
$58.00 USD |
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| Orders Over $300.00 USD |
$78.00 USD |
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| TO CANADA: |
STANDARD SHIPPING |
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| Orders Up To $150.00 USD |
$43.00 USD |
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| Orders Up To $300.00 USD |
$58.00 USD |
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| Orders Over $300.00 USD |
$78.00 USD |
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| TO INTERNATIONAL: |
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All orders sent outside Canada & the United States; including American Samoa, Baker Island, Guam,
Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Islands, Navassa Island, Northern Mariana Islands,
Palmyra Atoll, Virgin Islands, Wake Island
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| Note: All International orders will be shipped via Fed Ex. |
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STANDARD SHIPPING |
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| Orders Up To $150.00 USD |
$75.00 USD |
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| Orders Up To $300.00 USD |
$100.00 USD |
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| Orders Over $300.00 USD |
$125.00 USD |
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Please note that some countries may be charged more depending on the area of the world and the weight of the package.
If you will be charged more we will contact you first for approval.
Each country handles imported goods differently.
You will be responsible for any customs or duty charges that may be applicable. |
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HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?
Delivery of your items can take anywhere from 3 to 22 full business days, depending on your location and the shipping method you select at Checkout.
Orders may arrive in separate packages. Business days are Monday-Friday, excluding federal holidays within Canada & the USA.
We recommend choosing "Express Shipping" for "Rush" orders.
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REGULAR GROUND SHIPPING |
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AIR SHIPPING |
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with Personalization |
| TO UNITED STATES: |
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12 - 15
business days
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6 - 8
business days |
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add an additional 2 business days |
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STANDARD SHIPPING |
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| TO HAWAII, ALASKA, & PUERTO RICO, USA: |
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12-15
business days |
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add an additional 2 business days |
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| TO CANADA: |
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15 - 20
business days |
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add an additional 2 business days |
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| TO INTERNATIONAL: |
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15 - 20
business days |
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add an additional 2 business days |
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DO YOU SHIP INTERNATIONALLY?
Yes we will ship anywhere worldwide only if your billing address and shipping address are the same.
All international credit card orders MUST have the same billing and shipping address.
If your billing address does not match your shipping address we can accept paypal payments only.
To view our international shipping rates see above table.
Each country handles imported goods differently. You will be responsible for any custom or duty charges that may be applicable.
Tariffs, duties, taxes and other fees:
WeddingMountain.com is not responsible for any additional charges like tariffs, duties, taxes or brokerage fees that apply to international orders. WeddingMountain.com has no knowledge of fees and taxes in other countries and recommends that you consult your local government for such information.
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WHERE WILL MY ORDER BE SHIPPED FROM?
Depending on product availability, orders will be sent from our store or directly from the manufacturer.
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WILL MY ORDER REQUIRE A SIGNATURE?
Express Air orders will require a signature. Please ensure someone is available to sign for the package.
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CAN I SHIP TO A P.O. BOX?
No, we do not ship to P.O. Boxes.
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WHAT IF MY ITEM ARRIVES DAMAGED?
Please contact us within 5 business days if your item arrives damaged, a replacement will be sent right away. You will be contacted by the delivery company to inspect the damage (hold onto all packaging as well as the item for the inspection). Contact us at 877-292-0651 to report a damaged item.
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Returns
CAN MERCHANDISE BE RETURNED?
We stand behind our products 100%. If you are not completely satisfied, you must contact us within 5 days of receipt of your shipment for a refund*.
ALL RETURNS MUST FIRST BE AUTHORIZED. Photos may be required for damaged items. Credit for the return will apply only to the purchase price of the product.
Returns are subject to a 15% restocking fee. Shoes are subject to a 20% restocking fee. Shipping and processing charges will not be refunded. No exchanges will be accepted.
*IMPORTANT
No returns on opened products, food/candy items or colored decorations such as streamers, candles, etc.
Items personalized as per order cannot be returned.
NOTE: Colors vary slightly due to the manufacturing process specific to each product.
Although it is impossible to achieve an exact color match for every item, small variations in color serve to enhance the overall effect of
your color scheme. Products seen on the online catalog do not always represent an identical color match. Color reproduction is limited by
various situations beyond our control such as the hue/contrast settings on your monitor.
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IS THERE A RESTOCKING FEE ON RETURNS?
Yes. We currently charge a 15% restocking fee on all returns. Shoes are subject to a 20% restocking fee.
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WHAT IS YOUR RETURN POLICY ON SHOES AND HANDBAGS?
For Shoes and Handbags you must contact us within 5 days of receipt of your order for a refund*.
Also, note that all shoes must be unworn and in resalable condition otherwise they are not returnable. No worn shoes will be taken back.
All returns must first be authorized. Returns must be packed in a protective corrugated box & returned within 15 days.
Returns are subject to a 20% restocking fee. Shipping and processing charges will not be refunded.
All returned items must be sent freight prepaid. Discontinued items are non-returnable.
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WHAT IS YOUR RETURN AND CANCELLATION POLICY ON WEDDING DRESSES?
WeddingMountain.com will only accept returns for dresses that are in like-new, unaltered and untouched condition. Wedding Mountain will not accept returns on any plus sized gowns, gowns with specialty ordered dimensions, in stock gowns or discounted gowns. In order to return your wedding gown, you must contact Weddingmountain.com within 3 days of when the shipment is delivered to the address you provide. In order to return your wedding dress, you must first receive permission from WeddingMountain.com, at which point we will provide you with a return authorization number. Once the authorization number is given, you will have 5 business days to return the merchandise. All returned dresses will be fined a 50% restocking fee that will be deducted from the refund; such a fee is necessary because it is impossible for us to return dresses to the designers and manufacturers. All shipping, transaction and insurance fees will be the responsibility of the customer. Again, any dress that is returned in altered or damaged condition will not be accepted for return, at which point the customer is obligated to pay the full purchase price. All returned packages must have the return authorization number on them.
Cancelled Orders:
All orders must be cancelled within three days of the initial purchase or the customer will be obligated to forfeit 50% of the purchase price. Orders on bridal gowns cancelled within three days may still be subjected to a cancellation fee. Orders for rush cut gowns, rush delivery orders and orders from the manufacturers stock inventory cannot be cancelled.
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Exchanges
DO WE OFFER EXCHANGES?
NO. We do not offer exchanges, but you can return items with a 15% or 20% restocking fee if contacted within 5 business days of receiving your items.”
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Charges
WHY DOES MY CREDIT CARD STATEMENT SHOW MORE THAN ONE CHARGE?
If your order was submitted more than one time, including orders that did not go through because of a credit card problem, your statement may show all of the transactions as pending. This does not mean that you will be charged for all of the transactions. You will only be charged for an order that was accepted by Wedding Mountain which is associated with an order number. Once your order is completed you will be emailed a receipt or your order.
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HOW DO WE HANDLE PRICING ISSUES?
Wedding Mountain cannot honor typographical errors in price. If we find that there is an error, we will contact customer prior to processing order.
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